RQ Media logo




31st May 2024


RQ Media logo




31st May 2024



Launa Inman

Launa is a professional Non-Executive Director having sat on the Boards of several ASX listed companies including CBA and Super Retail Group.  She has significant governance experience on both Remuneration and Audit committees.

Launa is a member of the Australia Post Board.  She is also on the Advisory Board of Fantastic Furniture, a large national retailer.

Launa is the Chair of the Melbourne Fashion Festival, which is the largest fashion festival engaging the public in the world.  This festival promotes Melbourne as the fashion capital of Australia.  She also sits on the Board of the Alannah and Madeline Foundation, which protects children against cyber bullying and family violence. 

Launa is a former CEO/Managing Director of three iconic Australian companies, Target Australia, which she ran for 7 years, Billabong International and Officeworks.

Past awards include the Telstra Australian Businesswoman of the Year in recognition of her business achievements and in 2015 was awarded the Sir Charles McGrath Award for her significant contribution to the field of marketing and wider industry achievements.


Chair of Melbourne Fashion Festival, Director Australia Post.

Telstra Business Woman of the Year. Ex CEO Billabong

Kerri Wane
Kerri Wane

Previously, Kerri’s executive career spanned senior leadership roles in the hospitality/QSR, fashion, and F&B sectors both domestically and internationally in brands such as Domino’s, Mad Mex and Gelatissimo.

Kerri is passionate about people, purpose, brands and growth and loves to work in transformation, growth, and turnaround environments. Vision, care, authenticity, passion, and integrity are central to her leadership style. Making a difference is important to Kerri, particulalry in franchising and business communities.

In 2021 and 2023 Kerri was recognised by Inside Franchise Business for her achievements in the Franchising sector receiving a place in the ‘Top 30 Franchise Business Executives’ awards taking out a top 5 place in 2023 and the National ‘Up and Coming’ award for the executive showing great potential in 2021.

Kerri’s formal qualifications include GAICD (AICD), Master of Law (Labour Law & Relations; Sydney Law School), an MBA, and a Bachelor of Science (Psyc).Kerri Wane is the CEO of San Churro and is humbled to lead an extremely passionate 

CEO  San Churro

Cathi Scarce
Cathi Scarce

Cathi Scarce is the General Manager Customer Operations at Priceline. She is an experienced retail multi site executive with a reputation for bringing an unstoppable energy and commanding presence to her chosen organisations. A true shop floor to boardroom story Cathi started her career journey as a supermarket delicatessen manager and
rose through the ranks to finish her career at Coles as the Acting Chief Executive of
the Liquor Division leading 5600 team members and over 900 stores.
Now leading the teams at Priceline as part of WesHealth in Customer Operations
across more than 450 stores, both Franchise and corporate , she is taking an
innovative approach to driving true cultural change whilst delivering great
commercial outcomes and a relentless customer focus to every challenge she
Her innovative approaches to finding ways to give less time to task and more time to
customer care and training of teams has shown improvements in both employee and customer satisfaction. A driving force in all that she does she loves to support other women in business to realise their potential. Cathi champions and celebrates
diversity and inclusion in all its forms and takes pride in her ability to use her platform improve the employee experience of those around her.

General Manager Customer Operations – Priceline

Baishakhi Connor
Baishakhi Connor

Baishakhi Connor is the Head of Supplier Management at Coles. Born in small town India, Baishakhi carved a diverse career spanning four continents and continues to stretch limits in ways she couldn’t have imagined. Apart from her busy corporate role- she is a NFP Board member, community volunteer, mentor, writer, speaker, and currently flexing her muscles into Powerlifting.

Baishakhi lives in a tri-cultural tri-religious family with her Australian Catholic husband and Afghan Muslim foster daughters. As foster mum of 2, step mum of 4 and step grand mum of 5, her life is a busy blur of family, fun and food.

Coles Head of Supplier Management

Catherine Williamson
Catherine Williamson

Catherine Williamson, CEO of Mocka.  Prior to joining Mocka she was the CEO of Wittner, the brands first female and external CEO in the brand’s proud 110 year history.

Catherine is a fierce advocate for women in leadership and nurturing the potential of fashion retail talent of the future. She currently sits on the advisory board of RMIT University and keen to ensure that retail is seen as a ‘career path’. Passionate about customer first mindset, sustainability and the potential of omnichannel retail strategies. Catherine has a strong track record of delivering brand and commercial success across Australian and International markets.  

CEO Mocka

Anne Natale
Anne Natale
Anne is an excellent example of hard work, determination and perseverance – with an outstanding career in retail spanning over 3 decades. Anne believes that the best outcomes are achieved through the power of your People.
Anne is a visionary leader who cuts through the day to day fluff to take action and driver businesses forward. Her no nonsense approach and willingness to accept that she will not be everyone’s  cup of tea has seen her be able to make meaningful change without getting caught up in the weeds. ‘You need to be able to see the big picture, take action and be true to your word in this current retail environment’ says Anne when reflecting on her Leadership .
The road to the role of Executive GM at Jeanswest has been a journey that has seen many highs and lows and this is why she has cemented herself as outstanding leader that has managed to adapt to the ever-changing retail landscape in Australia and New Zealand. 

General Manager Jeanswest

Amber Manning
Tracey Hughes

Let me introduce you to Tracey Hughes who is a keynote speaker, celebrity hairstylist and the General Manager of Just Cuts Franchising.

From humble beginnings as a hairstylist, Tracey’s career showcases her as a global trendsetter. After building her profile through vast media exposure and countless award wins Tracey stepped into corporate leadership as Global Vice President in haircare development.

Tracey is now an inspirational Mentor who has trained over half a million Salon Professionals worldwide. Tracey’s contribution to the hairdressing industry was recognised in 2018 when she was inducted into the Hall of Fame.

As General Manager for Just Cuts she leads the largest hairdressing franchise in the Southern Hemisphere.

GM Just Cuts

Wendy Byrne

Wendy started her career in retail stores as a “fill in time”  role post High School, she quickly realised the retail sector was one she wanted to explore. She worked her way from the shop floor to management roles within the store portfolio, and then into a trainee buyer ship in HQ at Coles Myer. She learnt very quickly that”the customer is at the forefront of everything we do. NO MATTER WHAT! “

18 years of Womenswear buying within Kmart- across Lingerie, Sleepwear, Activewear, Denim, Dresses and Knits/ Jersey followed- ensuring a variety of departmental variances kept her challenged and interested. She is passionate about paying it forward and finished her career at Kmart as a Senior Buyer, mentoring up-and-coming buyers in training.

From Kmart, she had an amazing opportunity at Sussan Corporation- with an incredible mentor in Felicity McGahan- leading the way in leadership for Women!

10 years at Witchery gave her incredible design and sourcing opportunities- a role she relished with the support of Iain Nairn- MD Witchery at the time.

She finished my “rag trade” career at Just Jeans- a volume driver in the Australian marketplace.

Her current role at T2 as Head of Product- 5 years has been an exceptional learning experience and change of pace and process from the clothing industry I was immersed in. One which she absolutely adores and is supported across the board by the leadership team at T2.

Mentors like Nicky Sparshott and Georgie Poulos were and continue to be inspirational female leaders- at the forefront of leadership, equality, diversity and inclusion, a voice for change and always thinking outside the box.

The retail landscape continues to evolve, and she looks forward to the many challenges and changes that brings!


Head of Buying T2 Global

Emily Cole
Emily Cole

 Emily is the Head of Category and Content Strategy at Kmart Australia Limited. Her why is; “To be a dynamic marketer within a company that has purpose and is an industry leader. I am energized when I maximize my strengths in brand and product management to drive outstanding results. I hold myself accountable to lead the way with passion, creativity and innovation.”

Head of Category and Content Strategy KMart

Emily Cole
Deb Donehue

Head of Merchandise Planning  at Kathmandu.

Deb Donehue is a seasoned retail professional with a diverse background spanning various roles across multiple esteemed retailers; these range from Target Australia, t Super Retail Group, MECCA Brands and Mozi. Today, Deb consults within the Customer & Strategy Team, aiding in the enhancement of merchandise capability through insightful solutions and education initiatives.

Deb’s dedication to gender equity is highlighted by her role in judging the Gender Equity Awards, showcasing her commitment to fostering inclusive workplaces. She is well-versed in the impact of different cultures on productivity and performance and will be able to offer some valuable insights.

Head of Merchandise Planning

Achieving your Goals -The Power of Mentoring & Sponsorship.

The Future of Retail and what it might mean for you.

rose gold

Culture & Career Progression: How to Thrive



Are you ready to take your career to new heights? Join us at the Leadership Summit: Women in Retail, presented by RQ Media, on Friday, May 31st, at No1 Events in Malvern, Victoria. This event is tailor-made to inspire, empower, and support women in the retail industry as they aim for senior leadership roles.

Collaborating with the ARA and FCA, our summit offers a power-packed agenda featuring keynote presentations, panel discussions, professional development sessions, industry updates (including an exclusive Roy Morgan update), and extensive networking opportunities. Plus, enjoy breathtaking views overlooking the golf course at No1 Events!

Kicking off the day with an inspiring keynote address is none other than Launa Inman, former CEO/Managing Director of iconic Australian companies like Target Australia, Billabong International, and Officeworks. Launa’s insights and achievements are sure to set the stage for an incredible event.

Our panelists lineup is nothing short of extraordinary with a wealth of experiences to share, check out their bios above.


Don’t just take our word for it—our past attendees have raved about the event:

  • “Brilliant session… informative and thought-provoking.” – Michelle K
  • “A fantastic event, jam-packed with lots of inspiring keynotes, discussions, and workshops. Many takeaways from this event.” – Archana

This year’s summit promises to be even more impactful, offering actionable strategies, meaningful connections, and renewed inspiration to advance your retail career.

Don’t miss out on this incredible opportunity to learn from industry leaders, network with like-minded professionals, and propel your career forward. Secure your spot today!



8.30 am MC & Keynote
9.20 am Panel Culture & Career Progression
10.00 am Break
10.15 am 4 x 30 min Workshop – case studies
12.15 pm Networking Lunch
1.00pm Keynote
1.30 pm 3x 30 min workshops & case studies
3.00 pm Break
3.15 pm Panel Achieivng your Goals the Power of Mentoring & Advocacy
4.00 pm Panel The Future of Retail, What It Might Mean For You.
4.45 pm CLOSE

Being a successful professional requires a large network, often for women, this is a major roadblock to senior leadership. This is a great chance for you and your team to meet other potential collaborators from across the retail industry. 

Meet potential role models women who have made it. Learn about the industry-wide challenges and be prepared for what is to come.

Meet our Expert Presenters


Narelle Hutchesson

Narelle Hutchesson – CEO

With three decades of strategic marketing experience behind her – plus a PhD in relationship quality – Narelle is as rigorous as she is insightful.

Across her career, Narelle has worked on all sides of the retail experience: from shop owner to market researcher – and beyond. Today, she uses this deep knowledge to nurture the next generation of digital marketers.

As CEO, Narelle is the strategic force behind all things business development, customer relationship management and client media strategy. Her mantra is simple: use data to drive decisions and communicate them transparently.

Under Narelle’s stewardship, RQMedia has achieved extraordinary outcomes for brands that want to challenge the status quo and become leaders in their field.

CEO – Founder of RQ Media

The Art of Digital Sustainable Growth
Today trying to cut through the noise in the marketplace & ever-changing channels is a challenge to achieving sales growth. Learn how by adopting a consistent tech approach to reducing waste you can deliver sustainable growth no matter whether it is fashion, travel or FMCG. 
Don’t accept complacency
The power of constructive challenging
The role of the advisor
The importance of focus and filtering out the noise.
The power of data-driven decisions
Beverley Chambers

Beverley, Founder and CEO of Numensa and IWANTTOBEAFASHIONBUYER.COM, boasts over 30 years of global retail expertise, having worked with prominent companies such as Marks & Spencer, Next, Arcadia, and Coles in the UK and Australia. With a focus on buying, product development, and people management at a senior level, Beverley utilizes her extensive experience for diverse retail projects.

Known for her exceptional creativity and results-oriented approach, Beverley’s infectious enthusiasm for retail is evident in her roles as a facilitator, trainer, and mentor. Passionate about nurturing young talent, she has lectured at RMIT, consulted for the Australian Retail Association (ARA), and developed accredited merchandise management programs for Monash University and the University of Melbourne Business School.

In the past decade, Beverley has played a key role in training and mentoring entire merchandise teams for ASX200 companies, creating trainee buyer/planner programs, and launching a unique work-integrated learning initiative through IWANTTOBEAFASHIONBUYER.COM, and the NUMENSA INTERNSHIP PROGRAM. Beverley holds qualifications in BA (Hons) Fashion, Sustainability, and Vocational Education and Training.


CEO Numensa

How To Attract And Retain Gen Z In A Retail Career.

The retail sector, rooted in tradition, may struggle to captivate the interest of Gen Z, who seek dynamic and innovative career paths. Attracting and retaining this generation in retail poses a challenge, as the industry may need to evolve to align with Gen Z’s desire for excitement, innovation, and purpose in their professional pursuits.

· Zurich Insurance reports that Gen Z comprises 30% of the global population and is projected to constitute 27% of the workforce by 2025. Despite constituting half of the retail workforce, primarily in ‘fill-in’ roles for students, the challenge is to transform retail into an appealing long-term career choice for Gen Z. We discuss what you need to do to make retail an enduring career option for this generation?

· In an era where looking up words, finding businesses in the Yellow Pages, or searching through encyclopedias are foreign concepts, and information is instantly accessible, the virtue of patience may not have been cultivated by our youngest workforce. How does this phenomenon affect the Gen Z employee?

· Exploding Topics discovered that 61% of Gen Zs experienced feelings of nervousness, anxiety, or being on edge in the past two weeks. Employers should focus on raising awareness, destigmatizing mental health, and making accessible services available for Gen Z.

· McKinsey notes that Gen Z places high importance on values such as diversity & inclusion, gender equality, and environmental concerns. A socially focused business that aligns with these values not only attracts Gen Z employees but also fosters greater loyalty amongst them.

· According to Culture Amp research, the primary factor influencing employee retention is learning and development, a trend observed across all generations, including Generation Z. Gen Z members are particularly drawn to meaningful work that offers opportunities for skill acquisition, involvement in challenging projects, and making a positive impact.


Chandell is a best-selling author, Master Trainer of Neuro Linguistic Programming (NLP), Sales Strategist, and Confidence Booster. Her personal sales close rate is over 100% thanks to satisfied client’s persuasive referrals and her clients experience measurable increases in their own sales success almost overnight as a result of her empowering approach. “Success comes from the inside, so I start with mindset,” says Chandell. “If you don’t fix your mindset, it doesn’t matter what techniques you use you’ll still be stuck on the sales rollercoaster.” Confidence leads to empowered decisions, wise choices, and profitable transactions which help you create the life you want and deserve even in times of uncertainty and tumult.


Co- Founder of Life Puzzle

Leading with Influence & Integrity

 How to have conversations that inspire action.

In this new era where the many are fighting to ‘win the war on talent’ you will learn how to create an environment that paints brightness of future for your team and attract quality candidates. Our Leaders are Confident to Communicate their Messages, Collaborate and Lead their Internal and External Stakeholders with Influence and Integrity.

In this workshop, Chandell will cover:

  • How to Create Confidence in your Communication abilities to deliver with authenticity & integrity.
  • Learn a simple methodology for solving problems and get results with Self/Others.
  • Reduce the Complexity of Emotional Conversations while Harnessing Human Connection in Leadership and Eliminate ‘Confused’ Messaging in top down, bottom up reporting structures.
Life Puzzle Logo
Lisa Sweeney

Lisa knows licensing. With years of experience heading up licensing for Target and the Toy Sale she knows the impact licensing can have on theatre and engagement at store level.  

In this workshop she will share with you the latest insights on whats working from the International Licensing Organsiation.


Retail & Licensing Expert

Connecting with Consumers Through Brand Licensing

Even taking into account historic inflation, licensed products and services are outperforming the overall retail market. This proves that licensed properties are a difference-maker for consumers. In order to take advantage of the emotional connection between consumers and the brands they love, retailers must collaborate with IP owners and their licensing partners.



  • Research from Licensing International’s latest Global Licensing Industry Study shows that sales of licensed merchandise and services reached $340+ billion in 2022, a record for the brand licensing industry. And recent data from Business Research Insights forecasts the industry will reach $371+ billion by 2028.
  • The connection between consumers and brands is especially strong in Australia. The South Asia/PAC region saw sales of licensed products and services increase 3.7% in 2022, driven by strong growth in Australia. In fact, Australia’s retail licensing revenue grew 12.3% to $4.5 billion in 2022, with consumer spending in the market increasing 7.8% during the same period.
  • In recent months, the Music, Sports, and Collegiate categories have benefited from consumers’ desire to spend time with loved ones outside of the home and share experiences related to their favorite brands. This desire has also resulted in massive growth for the Licensed Services and Location-Based Entertainment categories. Retailers that incorporate experiences into their strategies have seen significant increases in the number of Gen Z consumers shopping in-store, with a recent report by the International Council of Shopping Centers showing Gen Z (people aged 16 to 26) prefer shopping in-person as much as online. Gen Z’s spending power is estimated to be more than $450 billion.
  • Retailers around the world are expected to take advantage of a number of high-profile brand anniversaries in 2024. Major properties celebrating milestones include Hello Kitty (50th anniversary), Barbie (65th anniversary), and Adidas (75th anniversary).
  • It’s especially important for brand owners and retailers to collaborate to create events and experiences that engage consumers as consolidation in Australia’s retail landscape—retail conglomerate Wesfarmers is merging the business units of budget department store Kmart and discount retailer Target in the region, for example—is expected to further contract the local supply chain.


Life Puzzle Logo
Christine Khor

Danielle has been working in the Brand and Licensing field for over 20 years and has in depth knowledge of the fashion and licensing industry. 

Danielle has a university background in Product Development and Marketing and a career history that includes the management of DTR licenses, International properties and global licensing programs, and now manages Caprice’s inbound and outbound licensing relationships across the categories of apparel, footwear, homewares and travel goods. 

Licensing Manager Caprice

Growing Connections, Building Business

Growing businesses today is challenging. It is not easy to bring new products to market that have real impact at retail. To be quick, creative and meet consumer demands you need to have great relationships and collaborative mindsets.

Key takeaways are:

  1. Expansion – two families coming together to form Caprice (historical lens)
  2. Resourcing – factory joint ventures, growth through and innovation (talking to sourcing)
  3. Licensing and Brand Alliance – talking to the longevity of our licensing partnerships and networking to grow new.
  4. Industry Progression and Development – Ethical sourcing and sustainability, our learnings through partnerships to take a lead in this field
  5. The Future – passing it on, our relationship with RMIT and the importance of giving back
  6. Speed Networking 

Now, reflect on some of the relationships and connections that you have in your current network and how you can further leverage those whether for personal growth or business opportunities.  What other networking opportunities exist within your workplace and social communities are untapped and how will you find the time and courage to move forward and forge new relationships and grow your network.

Zana Ballantyne
Zana is a transformational Executive Coach and the Head of Coaches for Peeplcoach. Her role is to recruit, train, develop, lead and inspire a team of passionate and talented coaches across APAC to deliver the best coaching solutions for all businesses and achieve the teams’ mission, to make coaching accessible to all!
Before becoming a coach, Zana’s has had 30+ years’ experience across continents in areas of talent management, succession planning, engagement, and learning and organisational capability within various industries: FMCG and Consumer Products, Financial services, Government, NFP and Healthcare.
Facilitating both group coaching and leadership workshops is one of her greatest strengths with highly developed presentation and facilitation skills. Zana is known for her ability to engage and create authentic connections, that ignite new positive behaviours and results.
She’s a dynamic and supportive strengths-based coach that empowers her clients to be curious and vulnerable to explore hidden challenges and discover new ways to thrive.
Creating accountability through a conversational approach and not adverse to having tough conversations to get to the real issues preventing progress and change.
At Zana’s core is a passionate belief for putting people first to build capability, create high performing teams, positive cultures and sustainable change that drives business results.


Head of Coaches at Peeplcoach

Developing the Confidence to Ask

Since the beginning of time women have been socialised and conditioned to “wait to be asked”. We are taught to be patient, to wait for be asked out, to wait to be asked for your hand in marriage and to wait for your promotion.

Whilst we are waiting, less qualified but confident people are moving ahead of us whilst we feel unheard, unrecognised, and exhausted.

In this session Christine will share:
• What are the fears making us wait and stopping us from asking?
• Tools and language to help you to ask for what you without shame or guilt.
• Understanding the cost and consequences of not asking for yourself and those around you.

Michele Levine Roy Morgan

Michele Levine was born with a passion for people and what makes them tick, social justice and an insatiable curiosity about life.
With over 30 years’ experience as a researcher, Michele has been responsible for thousands of surveys, including many of the largest research projects ever undertaken in Australia, many of which continue to play a critically important part in shaping our society today.
With a fundamental belief in the empowering value of information, Michele was instrumental in the development and refinement of Roy Morgan Single Source, the world’s leading consumer study (based on over 50,000 interviews a year) and, in 2010, the introduction of the Roy Morgan Business Survey.
Michele was ahead of her time in foreseeing the exponential growth of Big Data and, consequently the need for software (like ASTEROID) which can manage and order massive volumes of data – as well as the need for highly trained analysts who can help make sense
of it. 

CEO Roy Morgan

The State of the Market

Roy Morgan CEO Michele Levine is a highly sought-after expert on the Australian retail environment and the underlying trends that drive consumer behaviour and purchasing decisions in the marketplace – more important than ever in the fast-changing retail landscape of 2024.

As well as providing an update on the current retail trends we are facing, Michele will provide insights into how she made her way to the top job as CEO of Australia’s largest independent market researcher and why this path is available to any woman who is prepared to challenge herself.

In an era when smart, collaborative, win-win-win leadership is more sought after than ever before Women are uniquely well-placed to pursue leadership opportunities in the business world and beyond.

Life Puzzle Logo
Australian retailers Association


Reinforce your Summit takeaways with your choice of Credentials.

 OPTION 1 : Credential for Diploma in Leadership.

Have you considered the benefit of having credentials to support your career advancement? You simply need to pull together the evidence to gain a credential. We will work with you to explain what is required. The Topic – Communicate with influence. It takes 12 to achieve your Diploma

*BSB50420 Diploma of Leadership and Management provided by Knowledge Access RTO (#40961)

OPTION 2 : Mentor Masterclass

For professionals with 10 years of industry experience become an Accredited Mentor. Learn best practices, and access frameworks, tools and resources to be an expert. Understand the difference between mentoring & coaching and what to do if a mental health case arises. “Mentors are six times more likely to be promoted” according to a study done by SunMicrosystems. (Source)

Accreditation is global with CPD

Learn More 

Mentor Accreditation


What People Are Saying

Really engaging and informative presenter who took the time to interact with audience and answer specific questions. Great tips and structure to overcome fear of public speaking.

Very useful and practical tips that are actionable.  Great to hear different POV from leaders of different industries.

A very honest, open and insightful approach to Board leadership, thank you. Very worthwhile session.

Great presentation. I loved finding out about the new LinkedIn features and the amazing free resources to be handed out. Thank you for such an informative session.

Need to convince your boss or team? Simply, download the business case today.


Interested in bringing a group? Contact Emma Carter info@businessinheels.com to find the best price for you.


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